Refund Policy

Last updated: August 25, 2026

We accept returns of both defective and non-defective products, and customers may also request an exchange.

Eligible items and timing

A non-defective return may result from a change of mind, personal preference, or choosing the wrong product. We also handle items that are damaged, defective, incorrectly supplied, missing parts, or materially different from their description.

The item must be new, unused, and in its original condition, with the original packaging, tags, and all included accessories retained. A request must reach us within 30 days after delivery.

Starting and mailing a return

Provide the order number, checkout email, and an explanation of the request. For damage, a defect, an incorrect item, or missing components, we may ask for photographs or video of both the product and its packaging.

Returns are completed by mail. A free return label is included inside the package, and no restocking fee is charged. Do not mail an item until authorization and return directions have been issued.

Refunds and exchanges

After approval, a refund is returned to the original payment method and processed within 10 days. An approved exchange is fulfilled only when the requested replacement is available in current inventory.